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IEVref:901-02-19ID: 901-02-19
Language:enStatus: Standard
Term: service standard
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Definition: standard that specifies requirements to be fulfilled by a service, to establish its fitness for purpose

Note 1 to entry: Service standards may be prepared in fields such as laundering, hotel-keeping, transport, car-servicing, telecommunications, insurance, banking, trading.


Publication date:2013-11
Source:ISO/IEC Guide 2:2004, 5.6
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Domain1:Standardization
Domain2:Types of normative document and standard
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