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IEVref:871-01-06ID:
Language:enStatus: Standard
Term: AAL service level agreement
Synonym1: active assisted living service level agreement
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Definition: contractual agreement on the quality and quantity of services (including AAL services and IT services) to be provided using clearly verifiable and comprehensible criteria (service level) accepted by both the AAL user and the service provider, that define a set of service level objectives and related key performance indicators (KPI)

Note 1 to entry: These service level objectives can concern aspects of the services (including AAL services and IT services) including availability, performance, security and measurable thresholds of service attributes, which the service provider aims to meet in respect of the service to be delivered.


Publication date:2018-05-09
Source:ETSI, http://www.etsi.org/images/files/Events/2013/2013_CSC_Delivery_WS/CSC-Final_report-013-CSC_Final_report_v1_0_PDF_format-.PDF, online 2016-02-18, modified – The definition has been adapted to the AAL domain, and some editorial improvements have been carried out.
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